Refund policy

Effective date: January 2026

This Refund Policy applies to purchases made oliviabyflairosol.com and shipped to addresses within the United States.

Return Window

We offer a 30-day return policy, which means you have 30 days after delivery of your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

·       In the same condition that you received it;

·       Unused and in its original packaging (including any tags, inserts, and accessories); and

·       Accompanied by proof of purchase (such as your order number, receipt, or confirmation email).

We reserve the right to refuse returns that do not meet these eligibility requirements.

How to Start a Return

To request a return, please submit your request through our Contact Us page.

Please include:

·       Your order number;

·       The item(s) you want to return; and

·       The reason for the return.

If your return request is approved, we will send you return instructions. We may use third-party fulfillment providers (including Amazon and its affiliates) to process returns and provide return instructions.

Important: Items sent back without first requesting and receiving approval for a return may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs for all returns at this time, including returns due to change of mind and other reasons.

We do not charge a restocking fee.

Damages, Defects, and Wrong Items

Please inspect your order upon delivery and contact us promptly if your item is defective, damaged, or if you received the wrong item.

 

To help us resolve the issue quickly, please include:

·       Your order number; and

·       Clear photos of the product and packaging (if applicable).

We will review the issue and work with you on an appropriate resolution.

Non-Returnable Items

Certain items are not eligible for return, including:

·       Perishable goods (such as food, flowers, or plants);

·       Custom or personalized products (such as special orders);

·       Personal care goods (such as beauty products); and

·       Gift cards.

We also do not accept returns of sale items (unless required by applicable law or unless the item is defective/damaged).

Exchanges

We do not offer direct exchanges at this time. The fastest way to get what you want is to request a return (if eligible) and place a new order separately.

Refunds

Once we receive your return, we will inspect it and notify you whether your refund is approved.

If approved, your refund will be issued to your original payment method. Please allow up to 15 business days for the refund to be processed after approval. Your bank or credit card company may take additional time to post the refund.

If more than 20 business days have passed since we approved your refund, please contact us through our Contact Us page.

Contact

For questions about returns or refunds, please contact us via our Contact Us