Shipping policy
Welcome to Olivia Signature. We aim to provide you with reliable and timely delivery of our products. This Shipping Policy outlines how we process and fulfill orders. By placing an order on our website, you agree to the terms below.
Order Processing Times
· All orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).
· Orders placed after 2 PM (local time) or on weekends/holidays will generally begin processing the next business day.
Shipping Methods & Delivery Times
We partner with Amazon Multi-Channel Fulfillment (MCF) (a third-party fulfillment provider) to ensure fast and secure shipping.
Note: Delivery times are estimates only and are not guaranteed. Delivery may vary due to factors outside our control (including weather events, carrier delays, and holiday surges).
Shipping Costs
Shipping fees are calculated at checkout based on your order’s size, weight, and destination. Free shipping may be available for qualifying orders - please check our website or promotions for details.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details (where available). Please allow up to 24 hours for tracking updates to become available.
You can track your order directly through the link provided.
Shipping Locations
We currently ship only to addresses within the United States. We do not ship to addresses outside the United States at this time.
If we expand shipping destinations in the future, we will update this Shipping Policy and the information shown at checkout.
Shipping Restrictions
We do not ship to P.O. boxes or APO/FPO addresses.
Certain items may have additional restrictions due to local regulations or carrier limitations. Any restrictions or unavailable shipping options will be shown at checkout where applicable.
Lost, Damaged, or Delayed Shipments
If your order is delayed, lost, or arrives damaged, please contact us using the Contact Us page with your order number.
For damaged items, include clear photos of the packaging and product to expedite resolution. While we work with third-party fulfillment providers (including Amazon and its affiliates) for fulfillment, oliviabyflairosol.com will take reasonable steps to address shipping or delivery issues.
For additional information on returns and refunds (including how to initiate a return), please review our Refund Policy.
Contact Us
For any additional questions about shipping, feel free to reach out to our customer service team using the Contact Us page.
Thank you for shopping with oliviabyflairosol.com! We’re committed to delivering your orders quickly and efficiently.